Platform Related

Account Questions

1. How to create an account?

Click on the icon Login or Register at the upper-right corner of the page and it will direct you to register. Fill in the required fields, click "CREATE AN ACCOUNT", and there you go, a brand new account!


2. How do I reset my password?

If you've forgotten your account password or have problems accessing your account, click FORGOT YOUR PASSWORD and enter the email address you used to create the account from the login page. Then an email with a new password will be sent that you can use to log in to reset or change your password.

If you don't receive an email, you may find it in your junk folder. Also, you can call us at 0769-83116200 or send an email to and one of our customer service representatives will be happy to assist you.

Operation Questions

1. Where do I enter a coupon?

On the page of your shopping bag, you are able to enter your coupon code at the bottom-left corner. (Note: Coupons CANNOT be combined with any other offer. Only one coupon code can be used per order.)


2. How do I remove products from my shopping bag?

To remove products from your shopping bag, simply click on the REMOVE icon.